LoyaltyXpert
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LoyaltyXpert Release Notes

 🆕 New Features & Enhancements

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Version: 3.38.0

Released On:
Sep 9, 2025
Required Backend Version:
1.57.3.20.8.6 or higher
Version 3.38.0 preview
New Features
  • Added a new switch in the Server for a customer.
  • Admins can now configure Side menu placement for the Desk app from the web portal, improving interface control.
  • Enhanced app functionality with Command URI support for MyAccount and Custom Links.
  • Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
  • Provide support of in-app notifications.
Improvements
  • Add support for searching Cloud contacts by company name.
  • Display Company Name if the First and Last Name fields are empty in the Contact Module.
  • Improved Desk to fetch cloud contact profile pictures, store them locally, and display them consistently like other contacts.
  • Provide the 'Search Messages' option on the message list screen.
  • Improved display of NetSapiens account details by showing User Name and Device ID (SIP Username).
  • CS ID - 126: Fetch missed call count from the server.
  • Numerous improvements done in the Messages and Voicemail modules based on client feedback.
  • Improved Answering Rules and Contacts module.
  • Add support for line break upon Shift + Enter, Alt + Enter, and Ctrl + Enter keyboard shortcuts for messages and chats.
  • Re-arrangement of Menu options.
  • Enhanced "Call With Options" in the dialpad screen.
  • Improved Contact Search and provided support of searching using all fields.
  • UX/UI improvements

Frequently Asked Questions

How often does LoyaltyXpert publish release notes?

Monthly or quarterly — depending on our product release cycle. Every significant update, new feature, and bug fix is documented here.

Where can I find the latest platform update?

The latest release notes are always at the top of this page. Bookmark it to stay updated with every new feature and improvement.

How do I know if an update affects my loyalty program?

Our product team highlights changes that may affect existing configurations. For significant updates — our support team will reach out to you directly.

Can I request a new feature or improvement?

Yes. Share feedback at sales@loyaltyxpert.com or speak to your account manager. Our product team reviews all client feedback as part of our development roadmap.

LoyaltyXpert Platform Release Notes | Feature Updates & Improvements

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